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UPDATE: Verizon Outages

Crews are still working to repair service.

Verizon is still working on restoring service to customers in Andover. Thousands are still without phone and internet.

“Verizon crews worked through the night and made very good progress on restoring service for our customers,” said Allison Cole, Verizon president of operations in New England, in a statement on Tuesday. “We have already restored critical network operational and surveillance circuits, high-capacity fiber backbone circuits, and worked with state and local officials to ensure that all 911 services are fully operational in the area.”

The company added that the restoration work is taking so long because crews are "splicing thousands of individual copper and fiber optic connections."

The Andover Police Department had been routing 911 calls for the until late afternoon on Tuesday.

Verizon has not given an estimated time when all service will be restored.

Check back with Patch for further updates.

jennylee August 29, 2012 at 07:12 PM
Verizon's "cool hand luke" hqandling of this incident is UNACCEPTABLE now phone/inteent for 3+ days, and they claim "everything that can be done is being done. ya RIGHT!!@!

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