T Conductors to Get Real Time Info in Their Hands
A new device will be distributed to conductors on MBTA conductors that will give them real-time information about trains all across the rail system.
A new pilot program being dubbed “Conductor Companion” is being unveiled on the Massachusetts Bay Transit Authority’s commuter rail system, putting complete details about train services across the system in the hands of conductors. The Massachusetts Bay Commuter Railroad Company (MBCR), the contractor that runs the commuter railroad for the MBTA, made the announcement on Monday. Essentially it is a unique mobile application that will allow conductors on the MBTA commuter rail system to receive real-time information about service for the first time. “The speed of technology today demands an application that gives conductors the information they need and that customers want,” said Gillian Wood, MBCR’s chief customer service officer in Monday…
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